The Identity Verification Process (KYC)?

We are regulated under the London Local Authorities Act 2007 (section 75) and the Money Laundering Regulations Act 2007 for the prevention of potential Fraud and Money Laundering via the service we provide. Our MLR registration no is 12729809

All ID documentation submitted is handled and processed in accordance with the Data Protection Act. We are registered with the Information Commissioners (ICO) and our registration no is ZA038907.

In order for us to comply with legal requirements and therefore continue to deliver a secure service to our customers, it is necessary to verify personal details submitted to us upon registration of iPostalMail accounts.

The process you will be asked to complete is dependent on whether you are a personal or business customer. Business accounts require different information dependent on Sole Trader/partnership or Incorporated Ltd, LLP, LLC, PLC.

Your personal details will be run automatically through an identity verification product called URU. This product supplied by our trusted partners at Tracesmart, checks the name, address and date of birth details entered during registration against multiple data sources to confirm the validity of the information.


Whats is required ?

Personal | Directors service address
  • Photo ID for each named person
  • Proof of Residential address for each named person


Business | Sole Trader and partnership
  • Photo ID of owner/proprietor, and each named person
  • Proof of Residential address for owner/proprietor, and each named person
  • Proof of Trading address (if different from owner’s residential address)


Business | Incorporated Ltd, LLP, LLC, PLC | Registered office address
  • Photo ID for account holder (unless director and beneficial owner), each director and beneficial owner
  • Proof of Residential address for account holder (unless director and beneficial owner), each director and beneficial owner
  • Proof of Trading address
  • Certificate of Incorporation
  • Proof of Registered Office address

Some exceptions for...
York Street (W1H) | Regent Street (W1B) | South London (SW19)

  • All photo ID needs to be certified and in colour (B&W is not acceptable)
  • Online bank or credit card statements are not accepted
  • If the director's beneficial shareholder's correspondence address isn't their residential address, then proof of the link to that address


Accepted documents

Personal ID (Photo ID)
  • Passport
  • Driving licence (with photo card), UK only
  • European Union travel ID Card


Address ID (dated within 3 months) as per the address you provided on in your application
  • Utility bill
  • Landline telephone bill (not mobile phone bill)
  • Mortgage statement
  • Lease agreement
  • Bank statement
  • Building society statement
  • Credit card statement
  • Certificate of Insurance
  • Store card statement
  • Financial statement (example, pension or endowment)
  • Pay slip
  • P45/P60 statement
  • HMRC notice coding
  • Benefits letters

Please note that we cannot accept a passport or drivers licence as proof of address.


Submitting documents

You can scan or take photos the documents (on smartphone or tablet), log into your account, and upload. This is a secure upload to our platform.
We do not recommend emailing as this is not a secure method of sending.
If you would prefer to send via the post, please send to:

Verification Team
13 Freeland Park
Wareham Road
Lytchett Matravers
BH16 6FH
United Kingdom

If you have any questions please do not hesitate to contact us



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